Customer Success Manager I, Emerging Markets

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $23 - $39 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏠 Real Estate

☁️ SaaS

🤝 B2B

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Real Estate • SaaS • B2B

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Manage a high-volume portfolio of growth-oriented customers, balancing scaled outreach with targeted 1:1 engagement. • Conduct customer calls to understand business objectives and align Buildium solutions to customer goals. • Design and execute lifecycle programs that drive adoption, expansion, and customer maturity. • Identify expansion opportunities and to drive revenue growth. • Analyze customer data and usage trends to prioritize outreach and optimize engagement strategies. • Act as a strategic advisor within defined touchpoints, guiding customers toward best practices and deeper product utilization. • Collaborate cross-functionally with Product, Marketing, and Sales to improve customer outcomes and messaging alignment. • Maintain accurate customer data and activity tracking within CRM systems.

🎯 Requirements

• Minimum of 2+ years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software. • Strong understanding of SaaS customer lifecycle, growth strategies, and value realization frameworks. • Proven ability to manage a high-volume book of business while delivering targeted, consultative interactions. • Experience conducting customer calls and mapping product capabilities to business outcomes. • Ability to identify and act on expansion signals within a customer base. • Strong analytical skills with the ability to interpret trends and prioritize actions at scale. • Confidence navigating CRM platforms; Salesforce preferred. • Excellent written, verbal, and interpersonal communication skills. • Strong relationship-building skills across internal and external stakeholders. • Highly self-motivated, adaptable, and comfortable operating in a dynamic environment. • Technically savvy with Microsoft Office Suite and Google Workspace. • Previous real estate, property management, or similar experience is highly desirable.

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position.