Customer Success Manager

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Sweed POS

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🛍️ eCommerce

🤝 B2B

Retail • eCommerce • B2B

Sweed POS is a comprehensive platform designed to streamline cannabis retail operations. It offers a wide range of integrated tools including point of sale systems, marketing and loyalty programs, inventory management, and eCommerce solutions tailored specifically for the cannabis industry. With features such as advanced customer management, integrated payments, and multi-location logistics, Sweed POS empowers cannabis retailers to enhance their brand presence and operational efficiency. The platform is designed to seamlessly manage retail operations without the need for third-party systems, providing a holistic and intuitive experience for cannabis businesses.

📋 Description

• Monitor the health of every account in your book • Identify early warning signals and act before issues escalate • Own save playbook execution when accounts show signs of risk • Maintain portfolio health as a standing responsibility • Escalate accounts that need Director or executive involvement • Help clients get real, measurable value from the platform • Understand each client's contracted scope and where adoption gaps exist • Manage the full renewal cycle from early-stage signaling through contract execution • Identify expansion opportunities — additional locations, modules, and integrations • Build and maintain executive-level relationships at your largest accounts • Work closely with Implementation, Technical Support, Customer Marketing, and Product teams

🎯 Requirements

• 3+ years in customer success, account management, or a client-facing SaaS role • Demonstrated track record of owning renewals and driving retention & successful product adoption. • Experience managing a portfolio against defined health or performance metrics • Strong CRM proficiency — you keep records current without being prompted • Clear communicator at every level: executive QBR, day-one onboarding, and everything in between • Comfortable pulling and interpreting your own account data • Experience in the cannabis industry, healthcare or a business using a SaaS based model structure • Background with POS systems, retail technology, or multi-location operators • Familiarity with a segmented or tiered CS model • Experience using Jira, Intercom, or similar support and feedback tooling

🏖️ Benefits

• Fully remote position with a collaborative, distributed team • Competitive base salary plus a performance-based variable compensation plan tied to outcomes you control • Medical, dental, vision, and additional health insurance options • Paid parental leave • Generous PTO and paid company-observed holidays • Direct influence on the product — CS has a real feedback loop to our roadmap, and your customer signal shapes what gets built • A CS org actively investing in its own infrastructure — segmentation, health frameworks, enablement, and playbooks all being built now. You'll grow with it.