Insurance Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70.7k - $120.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Manage, coach, and mentor a team of Operations Analysts and Specialists • Conduct performance reviews and support career development • Oversee invoicing, cash applications, agent commission processing, aging reports, billing discrepancies, and reporting • Manage bank account activity, cash-flow oversight, reconciliations, and banking transaction discrepancies • Coordinate surplus lines reporting and tax filings with Accounting, Finance, and Compliance teams • Monitor workflows, plan resources, track productivity, and implement process improvements • Analyze operational data, identify trends, generate insights, and present actionable reports to leadership • Collaborate with Product, Support, Collections, and other internal teams to resolve client issues and improve systems • Coordinate audit activities and maintain documentation for external audit readiness • Lead or support implementation of new tools, systems, and workflows • Assess staffing needs and adjust resources for business demands • Promote continuous improvement, accountability, and high performance across the team

🎯 Requirements

• Minimum 2 years of experience managing a department or team in an office environment • At least 5 additional years of relevant professional experience in operations, finance, or insurance • Proven ability to lead, coach, and develop high-performing teams • Proficiency in Microsoft Office Suite, especially Excel formulas and pivot tables, Word, PowerPoint, and Outlook • Strong technical reporting skills and ability to analyze and synthesize data from multiple systems • Experience conducting root cause analysis and presenting actionable insights • Excellent written and verbal communication skills • Ability to clearly articulate complex issues and collaborate effectively across teams • Experience working with Surplus Lines insurance products • Understanding of surplus lines insurance, regulatory requirements, and operational workflows including invoicing, claims, and compliance reporting • Strong grasp of accounts receivable, cash flow management, reconciliations, and financial reporting • Ability to interpret complex data sets, identify trends, and translate insights into actionable strategies • Skill in identifying inefficiencies, implementing scalable solutions, and driving continuous improvement initiatives • Comfortable managing shifting priorities and taking initiative in ambiguous or evolving situations • Bachelor's degree preferred, ideally in Business, Finance, Insurance, or a related field

🏖️ Benefits

• Health, dental, and vision insurance • Retirement savings plan with company match • Paid time off and holidays • Professional development opportunities • Performance-based bonus based on position • Additional rewards, including annual bonus and sales incentives, depending on the applicable plan, role, and individual performance