Senior Strategic Account Specialist

Job not on LinkedIn

🔥 0 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $43.3k - $79.3k / year

⏰ Full Time

🟠 Senior

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Responsible for the day-to-day relationship between MWI and the MVH strategic accounts • Develop and maintain successful working relationships with relevant departments at MWI • Work closely with customers and collaborate with internal departments • Ensure correct accounting, billing, and customer contract procedures are maintained • Successfully deliver customer orders • Provide standard and ad hoc reports to meet customer specifications • Assist with analytical and operational solutions • Provide accurate information regarding products, pricing, services, policies and procedures • Maintain detailed records of customer interactions/communications in CRM (Orbit) system • Handle escalated issues and recommend solutions for customer challenges • Make suggestions to improve customer service operations • Complete assigned special projects • Maintain MBX email inbox of COUPA orders

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 3+ years of experience in customer service operations, case management, order management, issue resolution, escalations support, service delivery, or a related field required • Associate's degree in business administration, operations, or a related field preferred • Certified Customer Experience Professional (CCXP), or equivalent certification preferred • Advanced Excel skills • Proficiency with Word and Outlook • Proven experience in a customer service role • Strong verbal and written communication skills • Excellent problem solving and conflict resolution abilities • Ability to handle multiple tasks, demonstrate critical and analytical thinking • Veterinary clinic experience desirable

🏖️ Benefits

• Health insurance • Dental and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities