Weekend Strategic Partnership Specialist – Customer Care

Job not on LinkedIn

🕒 May 27

🌵 Arizona, Connecticut, +15 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $26 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Recycled Materials Association (ReMA)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 Non-profit

Recycling • Sustainability • Non-profit

Recycled Materials Association (ReMA) is a professional organization representing 1,700 recycling companies across the United States. Based in Washington, DC, ReMA advocates for the recycled materials industry, focusing on workforce development, economic impact, and raising awareness about the critical role of recycled materials in building infrastructure and everyday products. By fostering partnerships and sharing best practices, ReMA aims to strengthen the supply chain while promoting sustainability and compliance in recycling efforts.

📋 Description

• Effectively Manage and grow Book of Business in the Strategic Partnership Team. • Ensuring retention metrics and customers remain under long-term contracts. • Generating new opportunities within existing customer network for new sites, adding new services for existing customers. • Attending sales meetings and conducting business reviews with Key Accounts regularly. • Ensure daily use of CRM for customer activities and sales pipeline management. • Using customer and prospect CRM management software and updating relevant information held in these systems daily. • Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs. • Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals. • Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required. • Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio. • Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests. • Other duties or projects as requested.

🎯 Requirements

• 2+ years experience in Account Management, procurement negotiations, and/or customer success. • Bachelor degree or equivalent • Must have excellent verbal and written communication skills. • Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision • Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results • Self-driven with the ability to effectively prioritize and execute tasks • Ability to work in a team environment, while delivering independent results • High degree of knowledge of service industry is preferred • Experience working in robust Enterprise Resource Planning (ERP) system such as Microsoft Dynamics, Oracle, SAP or Netsuite.

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Short-Term Disability • Paid Vacation • Holidays • Sick Days