Director, Salesforce Technology

🔥 14 hours ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Lead the engineering organization supporting RC Care, a mission-critical Salesforce-based client case management and financial assistance platform for disaster relief services • Recruit, lead, coach, and develop Salesforce developers and test engineers • Build a high-performing engineering culture focused on accountability, collaboration, learning, knowledge sharing, and technical excellence • Manage team capacity, resource allocation, performance, and staffing • Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise technology teams • Lead engineering across discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement • Lead Agile and SAFe planning, sprint execution, PI planning, prioritization, dependency management, and cross-team coordination • Establish technical standards, engineering practices, and delivery expectations for RC Care • Provide technical coaching and oversight for architecture, design patterns, Salesforce capabilities, integrations, security, scalability, and software engineering practices • Guide modernization, technical debt reduction, and adoption of emerging Salesforce capabilities • Advance CI/CD, automated testing, code review, quality gates, release management, environment management, observability, and deployment practices • Define and monitor engineering and product health metrics • Lead incident response, root-cause analysis, corrective actions, release readiness, and platform reliability improvements • Maintain documentation, operational procedures, security controls, and on-call support practices • Lead third-party technology partners and vendor teams • Establish operating policies and procedures, and develop budgets, schedules, and performance standards

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience • Minimum 5 years of IT leadership or management experience leading software engineering teams • Experience building high-performing engineering organizations and developing technical talent • Experience leading Agile development teams in complex, cross-functional environments • Strong partnership skills with product management, architecture, design, business stakeholders, and enterprise technology teams • 10+ years of software engineering experience in enterprise environments, including mission-critical business platforms • 5+ years leading Salesforce or enterprise application development teams • Experience providing technical leadership, coaching engineers, reviewing solution designs, and driving engineering excellence • Experience establishing engineering standards, DevOps practices, operational support models, and software delivery processes • Strong understanding of software architecture, application security, API and integration patterns, cloud platforms, and modern software engineering practices • Salesforce platform experience, including Apex, Lightning Web Components (LWC), integrations, and platform security • Must be authorized to work in the United States; American Red Cross does not sponsor employment visas • Preferred: Salesforce Data Cloud, MuleSoft or enterprise integration, DevOps maturity, SAFe, nonprofit or mission-driven organization experience • Preferred certifications: Salesforce Platform Developer I/II, Salesforce Application Architect, Salesforce System Architect, Salesforce Certified Administrator • Ability to use a personal computer, applicable software, and office equipment for sustained periods • Approximately 10% annual domestic travel

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 19 days a year; based on type of job and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Short- and Long-Term Disability and Insurance • Service Awards and recognition