Microsoft 365 Engineer – Administrator

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $81k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Administer, maintain, and support Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies • Troubleshoot, diagnose, and resolve technical issues for end users while meeting established SLAs • Manage, track, and document incidents, service requests, and problem records through the Service Management platform • Participate in an on-call rotation for after-hours support of critical and high-priority incidents • Develop and maintain PowerShell scripts and automation solutions for Microsoft 365 administration, reporting, and operational workflows • Utilize Microsoft Graph and related APIs to automate processes and integrate services • Investigate recurring issues, perform root cause analysis, and implement corrective actions • Monitor service health, system performance, security alerts, and usage trends • Generate reports and dashboards using PowerShell and Microsoft 365 reporting tools • Analyze monitoring and utilization data to optimize performance, resource allocation, user experience, availability, and cost effectiveness • Implement automation and process improvements • Manage user identities, roles, permissions, and access controls in Microsoft Entra ID and Microsoft 365 workloads • Support security and compliance initiatives • Create and maintain technical documentation, architecture diagrams, operational procedures, user guides, FAQs, and training materials • Educate and support users on Microsoft 365 tools and best practices • Collaborate with IT teams, vendors, and business stakeholders on projects, system enhancements, and operational needs • Stay current with Microsoft 365 roadmap updates, emerging technologies, industry best practices, and security standards

🎯 Requirements

• Bachelor's degree required or equivalent combination of education and related experience required • Minimum 4 years of related experience or equivalent combination of education and related experience required • Ability to work East Coast hours • Strong problem-solving skills • Technical expertise in the Microsoft 365 environment • Effective verbal and written communication skills • Ability to apply technical expertise to resolve problems • Ability to effectively prioritize and execute tasks efficiently • Ability to work on a team • Experience with Microsoft 365 services and technologies • Proficiency with PowerShell, Python, Bash, or similar scripting languages • Experience with hardware, software, networking, and systems engineering • Understanding of the IT Infrastructure Library (ITIL) framework • Experience using IT Service Management platforms such as ServiceNow or Jira Service Management • Management experience cannot be substituted

🏖️ Benefits

• Medical, Dental, and Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on the type of job and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Short + Long Term Disability and Insurance • Service Awards and recognition • Fully remote work arrangement