Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $85k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Redpoint Global Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Marketing

Redpoint Global Inc. is a company that provides an advanced Customer Data Platform (CDP) tailored to enhance customer experiences through real-time data management and personalization. Their solutions are designed to improve data quality, manage customer journeys, and enable seamless integration with existing Marketing Technology (MarTech) stacks. Redpoint's technology supports industries such as retail, healthcare, financial services, and media. The company emphasizes composability, allowing for flexible configurations across cloud, private cloud, or on-premise environments, and is known for its robust data ingestion, identity resolution, and segmentation capabilities.

📋 Description

• Serve as the central point of contact, ensuring high levels of customer satisfaction for your assigned accounts • Proactively manage technical issues according to customer business priorities to avoid business-critical situations • Serve as the first point of escalation for customer technical concerns, coordinating and driving resolution • Recommend how new and existing features fit within customers’ environments, providing best practices and guidance • Maintain and develop client relationships, understanding business requirements to proactively drive support andmaximize customer success • Host periodic checkpoint and status calls with customers and internal stakeholders • Design and develop technical account management strategy documents based on customer analysis and assessment

🎯 Requirements

• 2–5 years of relevant work experience in a customer-facing technical role • Bachelor’s degree or equivalent experience in Computer Science, Information Systems, or a related technical discipline • Experience in Customer Success, Customer Support, or Professional Services • Comfortable working both independently and collaboratively • Strong account management, customer service, and project management skills • Problem-solving skills and technical aptitude that allow you to adapt to new circumstances and learn quickly • Broad background in enterprise technologies and integration strategies for application deployment in Enterprise and/or SaaS environments • Experience with both MS Windows and Linux OS environments • Excellent communication, interpersonal, and collaborative skills • Proven troubleshooting and issue-resolution skills • Nice to Have • Experience with Snowflake or other cloud data warehouse platforms • Familiarity with AI/ML-powered tools or generative AI applications supporting customer success or data operations • ETL/ELT experience with 3rd-party data integration technologies (Redpoint Data Management, Azure Data Factory, Fivetran, Matillion, Alteryx, Informatica, etc.) • Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud • Experience with Redpoint Global applications • Digital marketing experience

🏖️ Benefits

• Competitive Medical, Dental, and Vision Insurance • Flexible leave policy – take the time you need, when you need it • 10 company-paid holidays • Fully remote work