Account Manager, Pharma Accounts

🔥 1 minute ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $115k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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RedSail Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 null on 2024-07

Healthcare • Consulting • Logistics

RedSail Technologies is a provider of integrated pharmacy software and services that empower community, long-term care, outpatient, and chain pharmacies. The company builds cloud-based pharmacy management systems, claims and transaction processing (PowerLine pharmacy switch), clinical and patient-engagement programs, merchant and payment solutions (RedSail Pay, RxCash+), copay and billing services, and other pharmacy workflow tools to help pharmacies improve medication access, adherence, and operating margins. RedSail also operates a large pharmacy network and offers partner programs for pharma and strategic partners.

📋 Description

• Cultivate trusted, long-term relationships with executive sponsors, key decision-makers, and operational stakeholders across pharmaceutical accounts • Understand customer business priorities, organizational structures, and measures of success to strengthen satisfaction, loyalty, and retention • Serve as the primary point of contact and strategic partner for assigned customer programs • Develop and maintain account plans covering objectives, stakeholder needs, commitments, risks, growth opportunities, and priorities • Establish communication cadences for contracted programs, including monthly performance reporting, quarterly or executive business reviews, escalation updates, and strategic planning discussions • Translate program data into insights, recommendations, decisions, and account-level action plans • Coordinate internal teams to deliver contracted commitments, optimize program performance, resolve complex issues, and achieve customer ROI expectations • Establish owners and timelines, monitor progress, and communicate risks or dependencies affecting customer outcomes • Identify, qualify, and advance expansion opportunities within existing key and enterprise accounts • Connect customer priorities with RedSail solutions and develop value-based growth strategies with sales, product, and service partners • Maintain visibility into the account opportunity pipeline • Lead contract renewal processes by maintaining renewal forecasts, assessing retention risk, documenting customer value, coordinating approvals, and developing negotiation strategies • Escalate risks early and drive timely actions supporting seamless renewals and sustainable revenue growth • Use independent judgment and discretion in the role • Travel based on customer needs, estimated up to 20%

🎯 Requirements

• Bachelor's degree in business administration, marketing, or a related field required • Proven success managing key, strategic, or enterprise pharmaceutical accounts • Experience with complex customer programs, executive stakeholder relationships, retention, renewals, and revenue growth • Excellent written, verbal, presentation, and interpersonal skills • Ability to communicate credibly with executive sponsors and translate complex information into business insights • Strong analytical, financial, and problem-solving abilities • Experience using account and program data to evaluate customer value, identify risk, prioritize actions, and support renewal and growth decisions • Experience working cross-functionally with internal teams • Ability to identify and capitalize on business opportunities within existing customer accounts • Familiarity with pharmaceutical industry trends, regulations, and customer needs • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities • Strong negotiation and contract management skills • Experience navigating complex renewals, commercial terms, stakeholder approvals, and competing priorities • Experience developing strategic account plans, facilitating executive business reviews, and managing renewal and opportunity forecasts • Experience using CRM or account management tools • Proficiency in leveraging AI tools • Reliable and consistent internet access • Ability to use Microsoft Teams, computers, printers, and routine office equipment

🏖️ Benefits

• Variable bonus through the Account Manager, Pharma Accounts Compensation Program • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) plan with a company match • Professional development opportunities • Programs that support employee health and well-being • Remote work arrangement • Some travel based on customer needs, estimated up to 20%