Direct to Consumer Specialist – Full-time Temp

Job not on LinkedIn

🔥 12 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Redwing Shoes

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🛒 Retail

👗 Fashion

Manufacturing • Retail • Fashion

Redwing Shoes is a leading American footwear company that specializes in manufacturing and selling high-quality work and lifestyle boots and shoes for both men and women. Established in 1905, the company offers a wide range of products, including safety toe shoes, waterproof boots, and classic moccasins, as well as accessories like socks, hats, and shoe care products. Redwing Shoes is known for its durable and rugged designs, catering primarily to workers and heritage footwear enthusiasts. The company also provides repair services and maintains a strong focus on heritage style and quality craftsmanship.

📋 Description

• Deliver exceptional customer service to retail partners and consumers • Handle basic customer inquiries and routine issues, escalating complex issues to appropriate support levels • Assist customers with inquiries, concerns, and requests • Accurately manage and process customer orders • Resolve customer complaints and issues promptly and effectively • Provide expert assistance using comprehensive product knowledge • Maintain professionalism across customer communications • Engage proactively with customers across various communication channels • Document and track customer interactions in the support system • Coordinate routing activities and escalate complex issues to the level 2 support team

🎯 Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent mix of education and experience • Prior experience in customer service is required • Availability between 8:00am and 5:00pm Central Time • Strong communication skills and active listening ability • Comfortable using Microsoft Word, Excel, Outlook, Internet, and Salesforce • Accurate and fast data entry skills; 10-key proficiency is a plus • Basic problem-solving skills • Ability to switch between different software applications smoothly • Patient, empathetic approach to customer inquiries • Flexibility to follow procedures while adapting to different customer needs and situations • Satisfactory background check required • Must comply with drug-free workplace policy

🏖️ Benefits

• Remote work after two weeks of onsite training • Full-time temporary position • Equal Opportunity Employer • Drug-free workplace