Customer Account Manager

🕒 September 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Logo of Redwood Software

Redwood Software

501 - 1000 employees

Founded 1993

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Redwood Software is a cloud-native enterprise software company that provides workload automation and service orchestration platforms (RunMyJobs) to automate and orchestrate business processes across SAP, ERP, cloud and on-premises systems. Its SaaS offerings include job scheduling, managed file transfer, finance/record-to-report automation, DevOps and data orchestration, with low-code tooling, deep SAP integrations, and enterprise-grade security and support.

📋 Description

• Drive revenue growth by building and managing strategic accounts and long-term client relationships • Develop key business relationships and pursue new business development • Upsell and cross-sell to existing clients through solution selling and account planning • Prospect to identify high-quality clients, qualify opportunities, and develop assigned accounts • Implement sales tactics aligned with corporate revenue and profit goals and Redwood’s expansion strategy • Develop in-depth understanding of clients’ businesses, strategies, goals, pain points, challenges, markets, and value chains • Position Redwood as a business partner for Digital, Business, and Technology transformation initiatives using consultative, value-driven selling • Foster relationships with key client stakeholders and drive deals through the sales process • Build executive and top-management relationships to generate opportunities • Create proposals, negotiate deals, and maintain accurate deal pipelines and reporting dashboards • Interface between customers and service delivery areas including pre-sales, delivery, and finance • Identify and manage risks within client engagements and resolve conflicts across stakeholders and departments

🎯 Requirements

• 3+ years experience in Business-to-Business and software sales background • Proven track record in Account Management • Possess initiative, business acumen, confidence, and a competitive attitude • Demonstrated ability to provide solutions and change behavior in support of business goals and objectives • Strong interpersonal skills to include verbal and written communication • Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities

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