Senior Platform Engineer

🔥 3 hours ago

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ReflexAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🏥 Healthcare

Artificial Intelligence • SaaS • Healthcare

ReflexAI is a conversation performance platform that uses AI-powered simulations and automated quality assurance to train, coach, and evaluate staff handling high-stakes and customer-facing conversations. Its Prepare product builds configurable, lifelike training simulations and scoring models (no-code via ReflexAI Studio), while Assure automatically QA's 100% of interactions and surfaces trends, strengths, risks, and compliance metrics. The platform is positioned for high-stakes environments—contact centers, healthcare (including large hospitals and clinical teams), crisis/mental-health/emergency-response, financial services and insurance—and emphasizes enterprise-grade security and compliance (SOC 2, HIPAA, HITRUST, GDPR, ISO 27001).

📋 Description

• Design, automate, and reduce the toil associated with maintaining ReflexAI’s multi-cloud infrastructure across GCP and AWS. • Work with Terraform and Terragrunt, Github, Kubernetes, associated tooling, and the new generation of AI-driven development tools. • Create safe, reliable, scalable, speedy, and secure paths for software and systems to reach production. • Own the tooling that engineers use to build, test, and deploy code. • Standardize pipelines, templates, guard rails, and golden paths to accelerate developer velocity. • Introduce and improve internal tooling that reduces operational overhead. • Improve on-call ergonomics and reduce MTTR through better instrumentation. • Drive observability, reliability, security and cost efficiency with Datadog. • Implement best practices for secrets management, IAM, network security, vulnerability scanning, and container security. • Build automated checks and secure-by-default workflows into CI/CD and cloud environments. • Help establish the compliance and security practices that ensure ReflexAI meets industry and customer expectations.

🎯 Requirements

• 5–7+ years of experience in DevOps, SRE, infrastructure, and platform engineering roles. • Deep hands-on expertise with cloud platforms (GCP and AWS) as well as Terraform and Terragrunt, CloudRun, Fargate, and managed Kubernetes. • Strong experience building and maintaining CI/CD pipelines, guard rails, and golden paths for modern application stacks. • Proficiency in modern observability ecosystems (Datadog experience is a major plus). • Solid understanding of cloud security, IAM, container security, and network architecture. • Experience with and excitement about AI-driven development. • U.S. citizenship is required. This role supports ReflexAI's U.S. Department of Veterans Affairs contract and requires access to systems for which citizenship is a condition of access.

🏖️ Benefits

• Flexibility to work remotely from anywhere in the United States • Generous retirement, equity, healthcare, and PTO policies