Customer Success

🔥 12 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reflow

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Reflow is a SaaS platform that provides enterprise teams real-time visibility into how operational work actually happens, helping them visualize workflows, identify bottlenecks and drift, prioritize data-driven automation, and measure ROI from optimization. Built as a system of record for enterprise operations, Reflow aggregates granular execution data across tools to surface objective insights, recommend high-impact automations (e. g. , refund processing, chargeback triage, subscription cancellations), and verify compliance with SOPs while maintaining enterprise-grade security and privacy controls.

📋 Description

• Own the customer journey, including setup, onboarding, adoption, and long-term success • Move customers from demo to value quickly • Capture and structure customer feedback for product and engineering decisions • Assist the contract process with new partners in collaboration with the legal team • Build relationships that lead to expansions and renewals • Create and refine onboarding processes, success metrics, and customer touchpoints • Partner with founders on go-to-market experiments and support scaling activities

🎯 Requirements

• Entrepreneurial background as a former founder, early employee, or operator who thrives in ambiguity • Technical, finance, economics, or product background • Understanding of customer business needs and product configuration • Customer-facing experience with the ability to excite, guide, and close • Strong written, verbal, and interpersonal communication • Strategic ability to uncover workflow pain points and use insights to shape product and company direction • Methodical approach to creating clear templates and playbooks • Bonus: background in B2B SaaS, enterprise software, or data-heavy products • Bonus: familiarity with analytics platforms, BI tools, workflow systems, or automation software • Bonus: experience supporting enterprise customers through security, data access, or compliance reviews

🏖️ Benefits

• Be an early, high-impact hire, working directly with the founders as a founding member • Influence the product roadmap and help define the culture of how we work with customers • Drive growth, contribute to PMF and GTM explorations • Competitive pay based on the market and location