Seasonal Customer Love Associate

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 - $18 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Reformation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

👗 Fashion

🛒 Retail

💰 $25M Series B on 2017-12

Fashion • Retail • Sustainability

Reformation is a fashion company focused on creating sustainable and stylish clothing options for women. The brand offers a wide range of clothing items, including dresses, tops, denim, sweaters, shoes, and more. Reformation is committed to circular fashion practices and aims to be fully circular by 2030. It emphasizes sustainability by offering free shipping, circular initiatives, and providing updates through its Sustainability Report. With a focus on luxurious and trending styles, Reformation appeals to fashion-conscious consumers who prioritize environmental responsibility.

📋 Description

• Provide consistently magical customer service across all customer service channels • Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships • Consistently meet and exceed performance goals • Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item • Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible • Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development • Get to know the ins and outs of all aspects of the business and gain exposure to different teams

🎯 Requirements

• Smart, incredibly organized, and driven towards excellence • Passionate about Reformation’s mission and products • An incredibly friendly person who loves interacting with people and never loses their cool • Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies • Positive and willing to take on any task, big or small • Strong communication skills across all customer service channels, including email, text, and chat • Able to meet deadlines consistently while juggling multiple tasks; excellent with time management • Flexible and able to work in a constantly changing environment • Productive, focused work style to successfully meet case volume expectations • Prior experience on an e-commerce customer service team • Proficiency with Kustomer and Google Suite

🏖️ Benefits

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. • We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. • You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. • We care about the causes our employees care about so we donate to community efforts on a yearly basis. • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!