Customer Success Manager

🔥 0 minutes ago

⛰️ Colorado, Illinois, +4 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote

💵 $71.6k - $119.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

🔬 Science

Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Becoming an expert in Human API’s product and what it means to deliver real customer success. • Being accountable for the onboarding, training, implementation, support, account management, renewals, expansions, and advocacy for all your customer accounts. • Being primary point of contact for the customer and escalation points. • Coordinating and managing solution implementation process. • Updating and monitoring key metrics for your assigned customer account portfolio. • Coordinating with Customer Operations to ensure the ongoing service and support for the customer portfolio. • Aligning Customer Success activities with customer and organizational goals. • Representing the voice of the customer and helping influence every core Product, Marketing, and Sales process. • Performing all other duties as assigned.

🎯 Requirements

• Have 5+ years in Customer Success, Account/Relationship Management, or similar roles • Have expert written and oral communication skills, able to understand and speak to different audiences (internal and external.) • Have meticulous record-keeping skills; highly organized and detail oriented. • Have the ability to manage multiple and concurrent (often competing) priorities. • Have advanced critical thinking and problem-solving skills, focus on continuous improvement. • Have technical competency and aptitude with software applications, tools, and internal systems. • Have empathetic and positive attitude with a desire to make customers successful. • Have effective project management and expectation setting, ability to prioritize and delegate task execution.

🏖️ Benefits

• This job is eligible for an annual incentive bonus • Country specific benefits available