IT Support Agent

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🤝 B2B

👥 B2C

B2B • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Provides essential frontline technical support to end users for all areas of the business • Receives and handles colleague requests for support or fulfillment through inbound interactions such as calls, chat, service tickets, etc. • Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls/tickets as appropriate • Maintains records and advises relevant persons of actions taken • Under direct supervision manages daily support incidents in line with documented guidelines and procedures • Attends team operational meetings and training to remain current with system and process changes as they occur • Provides instruction and best practice to users on systems, products and services

🎯 Requirements

• This is an entry level position; 0-3 years of experience required • Working in a Service Desk providing support to a complex customer base • Diagnosing and resolving complex IT-related support requests (hardware, software, and applications) • High School degree OR equivalent professional certification OR equivalent work experience

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • Tuition Reimbursement benefits (for FT Colleagues) • Multiple avenues to grow your career • Training and development programs available