Client Services Order Fulfillment Lead

🔥 8 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $88k - $98k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

🔧 Hardware

🤝 B2B

💰 $600M Post-IPO Debt - Repligen on 2023-12

Biotechnology • Hardware • B2B

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Serve as a single point of contact for a given set of Global Strategic Accounts. • Own execution of order fulfilment for relevant strategic accounts across all global sites for that customer. • Balance customer delivery requirements, supply constraints, and revenue priorities. • Lead daily execution alignment across Strategic Account Managers, Product Management, Regional Commercial, Finance, Planning, Manufacturing, Quality, and Distribution. • Co-Own with Strategic Account Managers and Regional commercial leadership identification and communication of risks and opportunities. • Own resolution of critical fulfilment issues and delivery risks. • Embed daily management discipline, leveraging standard work and performance routines. • Ensure robust, standardized processes are in place to consistently meet customer and business expectations. • Lead or contribute to process improvement and business transformation initiatives. • Operate effectively in a fast-paced, deadline-driven environment.

🎯 Requirements

• Bachelor’s degree in business administration, Management, or a related field • 5+ years' experience in customer service leadership or client management • Excellent written and verbal communication skills • Strong problem-solving and conflict resolution abilities • Ability to analyze data and generate actionable insights • Proficiency in customer service software and tools (SAP, Salesforce, Tableau, etc.) • Also skilled in all Microsoft software (Outlook, Excel, etc.)

🏖️ Benefits

• paid time off • health/dental/vision • retirement benefits • flexible spending accounts