Field Service Engineer II

🔥 50 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $40 - $56 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

💰 $600M Post-IPO Debt - Repligen on 2023-12

Manufacturing • Healthcare • Consulting

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Perform equipment installations, qualifications, maintenance, and repairs at customer sites and Repligen facilities within the assigned regional territory • Provide remote and on-site support for mechanical failures, software bugs, and hardware malfunctions • Reinstall or configure software and hardware as needed • Understand customer needs and offer tailored solutions • Collaborate with Sales, Applications, Product Management, and Field Service Engineers • Document service activities and provide timely post-visit reports • Conduct hands-on training for end users • Improve service procedures and documentation • Create and share technical solutions and best practices • Mentor junior team members • Maintain customer install base information, including contact, equipment, and service history records • Engage customers to understand operational goals and identify additional support or product opportunities • Communicate opportunities for service contracts, system upgrades, spare parts, and additional equipment • Escalate complex issues and route customer feedback to relevant departments • Participate in testing and feedback for new products

🎯 Requirements

• Bachelor’s degree in Engineering, Life Sciences, or related field; or equivalent work experience/training • 2–5 years of experience in a scientific or field service role, or Master’s degree with 1–2 years of Repligen Field Service experience • Qualified to support 2–5 Repligen product lines • Strong technical aptitude and eagerness to learn • Excellent communication and presentation skills • Basic knowledge of GLP and Windows environments • Ability to follow and create technical documentation • Effective planning and organization • Customer-focused approach • Professional verbal and written correspondence • Ability to build trust and maintain positive relationships • Ability to lift up to 50 lbs (23 kg) • Able to sit for extended periods during travel • Willingness and ability to travel frequently, at least 50% or more, sometimes on short notice • Ability to work in the United States of America

🏖️ Benefits

• Variable cash programs (bonus or commission) • Equity may be included for eligible roles • Paid time off • Health, dental, and vision benefits • Retirement benefits • Flexible spending accounts