Mid-Market Account Manager

🕒 June 6

🏢🏡 New York City – Hybrid

💵 $140k - $240k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Replit

WebsiteLinkedInAll Job Openings

51 - 200 employees

A multiplayer computer for creating and sharing software. Get AI to write code for you with our new Generate Code feature.

📋 Description

• Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention • Champion customer success by helping businesses realize the transformative potential of AI-powered software creation • Lead onboarding programs that accelerate customer time-to-value and platform adoption • Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools • Execute renewal processes with a focus on expansion and long-term partnership development • Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) • Gather and communicate valuable customer feedback, championing their interests within Replit • Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

🎯 Requirements

• 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences • Proven track record of meeting or exceeding renewal and expansion revenue targets • Experience managing customer relationships from onboarding through renewal and expansion • Proficiency in using CRM systems and customer success tools (e.g., Hubspot) • Ability to quickly learn and articulate the value of new technologies to diverse customer segments • Strong problem-solving skills and consultative approach to customer challenges • Self-motivated with excellent time management and organizational skills for managing multiple accounts • Passion for technology and staying current with industry trends, particularly AI and automation • Experience with or strong interest in AI is a plus • Comfort with data analysis to drive customer success metrics and identify growth opportunities

🏖️ Benefits

• Competitive Salary & Equity • 401(k) Program with a 4% match (*US Only*) • Health, Dental, Vision and Life Insurance • Short Term and Long Term Disability • Paid Parental, Medical, Caregiver Leave • Flexible Time Off (FTO) + Holidays • Commuter Benefits (*In-Office Only*) • Monthly Wellness Stipend • Autonomous Work Environment • In Office Set-Up Reimbursement (*In-Office Only*) • Quarterly Team Gatherings • In Office Amenities (*In-Office Only*)