Collections Specialist

🔥 6 minutes ago

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Republic Services

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10,000+ employees

Founded 1998

Environmental Solutions • Waste Management • Sustainability

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. • Contacts customers via phone, fax, email or standard letter to bring accounts to a current status. • Completes system assigned tasks within the designated timeframes. • Reconciles and applies customer payments posted on account. • Monitors the status of delinquent accounts via the collector dashboard. • Researches customer inquiries related to billing concerns and misapplied payments. • Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary. • Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.

🎯 Requirements

• High School diploma or GED • A thorough knowledge and understanding of collections transactions and processes. • 2 years of collections or relevant experience required.

🏖️ Benefits

• Comprehensive medical benefits coverage • Dental plans and vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)