Front Office Supervisor – Perkins Loans

Job not on LinkedIn

🔥 23 minutes ago

🏄 California, Hawaii, +4 more states – Remote

🏄 California – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $39k - $42k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Central Research, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🏛️ Government

Consulting • IT Services • Government

Central Research, Inc. (CRI) is a trusted government contractor specializing in IT services, contact center operations, financial recovery solutions, and program support for both government agencies and commercial organizations. With over 20 years of experience, CRI offers a range of services including IT infrastructure management, help desk support, IT security, software development, and records management, all while maintaining high service and security standards. The company is dedicated to optimizing performance, managing costs, and providing qualified personnel to meet the specific needs of its clients.

📋 Description

• Support daily front-office and customer service operations to ensure timely, accurate, and compliant borrower support. • Provide day-to-day guidance, coaching, and operational support to Customer Service Representatives and front-office staff. • Monitor team performance, productivity, service levels, and quality metrics to ensure adherence to service standards and compliance requirements. • Assist with training, onboarding, and continuous development activities to reinforce operational procedures and regulatory requirements. • Serve as a point of escalation for borrower inquiries, account issues, and complex servicing situations, ensuring timely resolution and proper documentation. • Monitor borrower interactions and operational activities to ensure compliance with Federal Student Aid (FSA) requirements, Telephone Consumer Protection Act (TCPA) regulations, and organizational policies. • Collaborate with leadership, Training, Quality, and Back Office teams to identify process improvements, address operational challenges, and improve borrower experience. • Support workforce coordination activities, including schedule adherence, queue management, and operational readiness. • Assist in preparing operational reports, tracking trends, and identifying opportunities for service and workflow improvements. • Promote a collaborative, accountable, and customer-focused team environment that supports operational excellence and continuous improvement.

🎯 Requirements

• High school diploma or equivalent. • Must be a US Citizen • Ability to obtain and maintain a Federal Public Trust (5C) security clearance (financial /credit history and background will be reviewed): Not in default on federal student loans. • Demonstrated financial responsibility. • No felony convictions with the past 7 years. • Misdemeanor convictions within the past 7 years may impact eligibility. • No non-medical collections totaling $7,500 or more. • Minimum of 2 years of customer service or contact center experience, with at least 1 year in lead monitoring or supervisory capacity. • Experience supporting student loan servicing, financial services, banking, or other regulated customer service environments. • Experience using contact center systems and Microsoft Office applications.