Account Manager

🕒 March 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Serve as strategic partner and relationship owner for a portfolio of key customers • Work cross-functionally to deliver optimal claims outcomes and maximize customer satisfaction • Identify opportunities, solve problems, manage escalations, and drive measurable results throughout the account lifecycle • Develop and nurture trust-based relationships with key account stakeholders • Advise customers on business goals, challenges, and success criteria • Conduct monthly and quarterly Strategic Business Reviews • Monitor industry trends, regulations, and competitive shifts affecting customers • Advocate for customer needs across Product, Claims, and Operations • Drive expansion, renewals, and upsells with Sales • Execute customer success strategies tailored to customer segments and priorities • Own account success, escalations, requests, and ongoing initiatives • Collaborate with Claims, Onboarding, Escalation, Product, and Sales teams • Identify operational and technology friction points and champion process or product improvements • Support handoffs from Onboarding to post-go-live engagement • Use data and performance metrics to identify risks and demonstrate value realization • Help establish a scalable, advisory-driven customer experience across the Customer Success lifecycle

🎯 Requirements

• 6+ years of experience in Customer Success, Account Management, or Customer Services • Preferably experience in tech-enabled services, TPA, Insurtech, or B2B service delivery • Passion for building strong customer partnerships and delivering measurable value • Experience running performance business reviews or executive business reviews with enterprise customers • Ability to thrive in cross-functional environments and influence without authority • Strong organizational and project management skills • Ability to manage multiple customers and priorities • Strong accountability and ownership • Curiosity and creativity in problem solving • Excitement to help build a world-class CS function • Understanding of the P&C Insurance industry and claims value chain is a plus

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want • Remote-first work environment • Culture of empathy, transparency, and empowerment