Claims Adjuster – Rideshare, BI

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

👻 Ghost score 12%

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Logo of Reserv Claims

Reserv Claims

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Provide prompt, courteous, and high-quality customer service to policyholders and claimants • Answer customer calls, file claims, and resolve customer requests • Manage an inventory of litigated and non-litigated cases • Analyze and review auto insurance claims, investigate disputes, and gather necessary information and documentation • Evaluate liability, damages, medical treatment, and injury severity • Negotiate and settle claims with opposing parties or their insurance providers • Ensure compliance with state regulations, policy provisions, and standard operating procedures • Manage non-litigation and litigation cases related to auto claims disputes • Communicate with involved parties, clients, claims adjusters, attorneys, and other stakeholders • Attend mediations, arbitrations, and court hearings as necessary • Collaborate with defense counsel, claims counsel, litigation claims management, approved defense firms, and vendors • Review legal documents and ensure compliance with initial suit-handling plans of action • Serve as corporate representative for discovery review, depositions, and trials when needed • Analyze policy language, make coverage decisions, and draft coverage correspondence • Proactively manage litigated and non-litigated claim files from inception to closure • Direct and control the activities and costs of outside vendors, including defense counsel, coverage counsel, experts, and independent adjusters • Maintain adjuster licenses and continuing education requirements • Share claims insights with internal product and engineering teams to drive process improvements and technology enhancements

🎯 Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) • Experience with Ride Share (or TNC/Livery) is required • Minimum of 3 years of experience on point and concentrated in rideshare claims adjusting • Experience with commercial auto exposures • Experience handling both attorney-represented and unrepresented claims • Experience with third-party bodily injury, including catastrophic losses • Experience with UM/UIM bodily injury • Litigation experience • PIP experience is a plus, but not required • Knowledge of state regulations, policy provisions, and standard operating procedures • Willingness to travel for clients and claims need • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license • Willingness to obtain all licenses within 60 days, including completing state-required testing

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want • Remote-first environment • Diversity of backgrounds, perspectives, and life experiences valued

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