Commercial Auto Physical Damage Adjuster

🕒 September 4

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Provide prompt, courteous, and high-quality customer service to policyholders and claimants • Respond to customer inquiries, initiate investigations, and resolve customer claims • Gather necessary information to initiate claims • Explain policy, coverage, and appropriate courses of action • Manage an inventory of claims • Establish initial reserves for potential exposures and adjust them throughout the claim • Coordinate repair of damaged vehicles and assist with rental reimbursement • Recognize recovery opportunities involving subrogation, salvage, and total loss • Ensure compliance with state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within approved payment authority • Provide input on claims guidelines, best practices, and process improvements • Oversee and direct outside investigative service providers • Work with clients, client counsel, and investigative services to resolve claims • Engage in learning opportunities covering personal lines claims, relevant court decisions, current claims guidelines, and policy changes

🎯 Requirements

• Candidates must reside in an eligible U.S. state throughout employment • Candidates cannot reside in California, Alaska, Hawaii, U.S. territories, or outside the United States • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) • Minimum of 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license • Willingness to obtain all licenses within 60 days, including completing any state required testing • Knowledge of state regulations, policy provisions, and standard operating procedures • Commercial experience necessary • Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures • Curiosity and motivation for problem solving and questioning the status quo • Desire to engage in learning opportunities and continuous professional development • Strong analytical skills • Excellent communication and customer service skills

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want • Remote-first environment • Feedback encouraged to enhance and improve the adjuster and claims role • Efforts to reduce and eliminate administrative work from the adjuster role • Culture of empathy, transparency, and empowerment