Patient Scheduling Specialist

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Answer inbound patient calls professionally and confidently • Make outbound calls when follow-up is required • Respond to patient inquiries via email • Schedule, reschedule, and confirm appointments • Verify and update patient information accurately • Explain scheduling requirements and appointment preparation instructions • Communicate clearly and professionally with patients and internal teams • Navigate multiple systems while documenting interactions accurately • Deliver an exceptional patient experience on every interaction

🎯 Requirements

• Fluent in English • Excellent communication and active listening skills • Patient, empathetic, and professional • Highly organized with exceptional attention to detail • Comfortable multitasking across multiple applications • Works well independently in a remote environment • Learns new systems quickly • Maintains accuracy while working efficiently • Dependable, accountable, and punctual • Preferred: Experience in medical scheduling, healthcare administration, medical receptionist, patient support, call center customer service, appointment scheduling, healthcare customer service.

🏖️ Benefits

• Paid weekly in arrears • Two weeks of paid product training • Coaching support during nesting