Aud Fitting Support Advisor

Job not on LinkedIn

🔥 39 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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ReSound

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ReSound is a company focused on improving the lives of people with hearing loss through innovative hearing technology. Their award-winning hearing aids and accessories deliver superior sound quality and are designed for optimal user experience, allowing connectivity with devices like iPhones and TVs. ReSound's emphasis on Smart Hearing technology also includes applications and tools for tinnitus management. With a legacy dating back to 1869, the company operates under the umbrella of the GN Group and is headquartered in Denmark, with research teams in the USA and the Netherlands.

📋 Description

• Provide audiological and technical support to customers through hearing aid fitting assistance and providing product information and troubleshooting assistance for current and discontinued product lines and multiple software platforms. • Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software/hardware issues on multiple software platforms using varied programming interfaces. • Interaction with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering and Sales to ensure quality and customer satisfaction. • Document customer interactions in systems designated by the company. • Maintain current knowledge through continuing education regarding audiologic, amplification and computer hardware/software issues.

🎯 Requirements

• Masters or Doctoral degree in Audiology • State Licensure, CCC-A, or equivalent • 2 + yrs experience in clinical Audiology and Hearing Instrument Dispensing • Experience with GN products preferred • Hearing aid manufacturing and/or industry experience preferred • Up to 10% travel

🏖️ Benefits

• Generous Benefits including PTO and Paid Holidays • 401k with Company match • Paid Parental Leave & Transition Back to Work Benefits • Company HSA Contributions • Discounted GN Group products