Client Success Manager, vCIO

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Resultant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

☁️ SaaS

🔒 Cybersecurity

Consulting • SaaS • Cybersecurity

Resultant is a technology consulting company that provides a range of services including IT managed services, cybersecurity, cloud services, data analytics, and digital transformation. They work with a variety of industries such as state and local government, healthcare, education, and non-profit organizations to help them achieve better outcomes through strategic technology solutions. Resultant focuses on building customized solutions for their clients' unique challenges, leveraging data and technology to drive insights and improve processes. The company is recognized for its expertise and has won multiple awards, including the Google Industry Solution Services Partner of the Year for Government. Their services also include training on platforms like Google Workspace, Tableau, and Alteryx.

📋 Description

• Oversee a subset of SMB and mid-market clients as primary relationship manager and advocate • Provide strategic and tactical guidance while adhering to defined client engagement standards • Provide guidance and oversight of client technology systems to ensure they are managed, controlled, and optimized • Act as the Resultant expert and ensure client technology roadmaps are built and followed • Ensure team work adheres to Resultant’s mission and values and support the holistic client service approach • Manage and deliver assigned operational and project commitments to clients • Serve as the sole point of contact, trusted advisor, and escalation point for assigned clients • Understand clients’ businesses, organizational structures, KPIs/OKRs, strategies, technical and human capital, and financial considerations • Assess clients’ technological landscapes, including software, hardware, technical debt, risk aversion, velocity, and readiness for change • Develop technology roadmaps for SMB, mid-market, and private-sector organizations • Participate in solution development across Data, Technology, and Digital Transformation offerings • Provide quality assurance and operational excellence across active projects • Support clients with challenges involving people, processes, and technology • Participate in sales calls, write proposals, and close new and expansion opportunities • Act independently and lead relationships according to program requirements • Track client opportunities and maintain them in the CRM • Coordinate or act as an escalation point for the client service team • Collaborate with cross-functional teams to meet client needs • Travel to client sites approximately 10–15% of the time and provide periodic off-hours client support

🎯 Requirements

• 4+ years of experience in IT service delivery • 3+ years of experience managing client relationships within an IT Managed Services Provider (MSP) environment • Proven ability to build and maintain relationships with C-suite and senior-level stakeholders • Experience working in a multi-disciplinary, cross-functional technical organization with matrixed reporting structures • Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field • Strong understanding of IT service management frameworks such as ITIL, COBIT, or similar • Relevant IT certifications preferred • Must be willing to travel as needed to client sites, approximately 10–15% of the time • Must be legally authorized to work in the United States for any employer without sponsorship • Strong analytical skills and demonstrated ability to troubleshoot problems • Excellent written and oral communication and customer service skills • Ability to explain technical concepts to people regardless of background • Experience working in a dynamic IT environment and on IT projects • Knowledge of project management related to IT service delivery • Ability to develop and maintain Standard Operating Procedures (SOP) • Experience with proposals for new business • Demonstrated ability to work in a teaming/collaborative environment • Experience solutioning and selling additional services and projects to current clients • Experience with and understanding of the managed services industry preferred • Experience working with SMB and mid-market clients • Familiarity with Active Directory, domains, SSL certificates, backups, antivirus, Azure, Office 365, AWS, Google, firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, routing, computer and printer deployment, common line-of-business apps, Barracuda, Fortinet, Cisco, HP, Windows Server, server virtualization, desktop operating systems, anti-virus and antispam products, and identity management solutions • Experience creating documentation and reports using MS Word, Excel, and PowerPoint • Experience communicating with hardware and software vendors for maintenance, repair, upgrades, and license management • Knowledge of configuration management tools and software deployment

🏖️ Benefits

• Unlimited vacation • Significant 401k contributions • Several opportunities to develop yourself • Performance-based compensation and aligned incentives • Remote work arrangement • Team member development and support