Product Manager – UX

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Rev.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

📡 Telecommunications

🤝 B2B

💰 Private Equity Round - Rev.io on 2020-09

SaaS • Telecommunications • B2B

Rev. io is an AI-native, all-in-one SaaS platform that consolidates communications (telecom) billing, professional services automation (PSA), payments processing, remote monitoring & management (RMM) and related back-office tools for service providers. The company targets managed service providers (MSPs), communications service providers (CSPs), security integrators, alarm and field-service businesses, and other telecom and IT service providers, offering usage-based and real-time billing, invoicing, compliance, payment collection, quoting, project and helpdesk management, and workflow automation to replace fragmented stacks and scale operations.

📋 Description

• Champion the end-to-end user journey across the Rev.io platform, ensuring consistency and usability throughout the customer lifecycle. • Identify friction points, workflow inefficiencies, and opportunities to improve adoption, productivity, and customer satisfaction. • Advocate for user-centered design principles across all stages of product development. • Conduct user interviews, focus groups, customer feedback sessions, and workflow reviews to understand customer needs and pain points. • Analyze customer behavior, support trends, and product usage data to uncover opportunities for improvement. • Collaborate with Customer Success, Professional Services, Sales, and Support teams to gather insights from the field. • Partner with Product Owners to align product functionality with user expectations and business objectives. • Create wireframes, prototypes, user flows, and experience recommendations that guide product development. • Validate designs with customers and stakeholders, incorporating feedback through iterative improvements. • Help define product requirements and acceptance criteria with a strong focus on usability and workflow efficiency. • Collaborate with Enterprise Platform Engineering teams to influence reusable components, design standards, and platform consistency. • Contribute to the evolution of Rev.io's design system and UX best practices. • Ensure new functionality aligns with established patterns while supporting scalability and maintainability. • Utilize modern AI-powered tools such as Figma AI, Cursor, Claude Code, and similar technologies to accelerate research, prototyping, design exploration, and development collaboration. • Explore innovative ways to leverage AI to improve product experiences and internal design processes.

🎯 Requirements

• 4+ years of experience in Product Management, Product Ownership, UX Design, or a related role within a SaaS environment • Strong understanding of user-centered design principles, usability testing, and customer research methodologies • Proven experience designing and delivering complex workflows within enterprise software applications • Ability to translate customer insights into actionable product recommendations and requirements • Experience collaborating with cross-functional teams including engineering, product, customer success, and executive stakeholders • Excellent communication, facilitation, and presentation skills • Experience using modern design and prototyping tools, including AI-assisted design workflows. • Preferred Qualifications • Experience in telecommunications, managed service providers (MSP), billing, subscription management, or related industries • Experience working with quote-to-cash, PSA, billing, field service, CRM, or ERP platforms • Familiarity with component-based front-end frameworks and design systems • Experience helping shape products in active development, beta programs, or rapidly evolving product environments • Understanding of accessibility standards and best practices for enterprise software • Experience working in Agile product development environments.

🏖️ Benefits

• Excellent medical, dental and vision coverage, with rates comparable to larger companies • Company paid for life and disability insurance • 401k with generous company match and immediate vesting • Unlimited PTO • Monthly tech and fitness reimbursements • Professional development allowance