Bi-lingual Collection Representative – English/Spanish

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RevCycle, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

💼 Consulting

💳 Fintech

Healthcare • Consulting • Fintech

RevCycle, Inc. is a healthcare services company specializing in revenue cycle management. They provide comprehensive solutions for healthcare collections and offer consulting and training services to enhance the efficiency of healthcare billing processes. With a focus on boosting revenue recoveries and improving patient satisfaction, RevCycle partners with healthcare organizations to streamline their financial operations and integrate seamlessly with various RCM platforms.

📋 Description

• Handle high-volume outbound and inbound calls with consumers regarding past-due medical balances • Negotiate payment arrangements within company guidelines • Meet and exceed monthly KPIs, including quality, compliance, and collections metrics • Maintain accurate account notes and documentation in real time • Overcome common objections and practice responses to more challenging objections • Suggest money sources for debt payment • Use scripts/verbatims and collection systems to maximize recovery • Follow FDCPA, state, and other legal compliance requirements • Learn and operate collection systems and programs proficiently • Guide consumers toward practical, mutually beneficial payment solutions • Build trust through active listening, empathy, and professional communication

🎯 Requirements

• Steady call center experience encouraged • Collections experience welcomed but not required • Able to communicate clearly verbally and in writing, using proper grammar and telephone etiquette • Able to navigate multiple computer applications and databases • Able to multitask while handling calls and navigating multiple computer systems • Able to overcome objections and negotiate successful payments • Reliable and responsible; arrives on time and uses time productively • Demonstrates professional judgment • Maintains confidentiality of sensitive personal information and Protected Health Information (PHI) • Able to perform basic math calculations, including percentages • Self-motivated and committed to career success • Willing and able to obtain Professional Collections Specialist (PCS) certification within one year of hire • Fluent conversational Spanish is a plus • High School Diploma or equivalent (GED) required • Ability to successfully complete company collector training program • Clear initial and annual criminal and background check

🏖️ Benefits

• Uncapped bonus/commission opportunity • Paid medical insurance with personalized plan selection assistance • Company-provided Short-Term Disability and basic Life Insurance • Optional Dental, Vision, Long-Term Disability, and additional Life Insurance • Generous PTO (3 weeks annually, increases with tenure), plus holidays and make-up time • 401(k) with the option to deposit annual discretionary bonus • Company-provided equipment • Access Perks employee discount program (retail, travel, food, entertainment) • Virtual training paid at $20/hour during the training period • Professional career growth opportunities • Professional Collections Specialist (PCS) certification paid for by company