
201 - 500 employees
Founded 2011
🏥 Healthcare
💼 Consulting
🏛️ Government
Healthcare • Consulting • Government
Revelations Counseling & Consulting is a provider of licensed counseling services and organizational consulting that bridges mental healthcare with system-level whole-health solutions. The company delivers competent, compassionate counseling to individuals, families and offers consulting for commercial and government entities to optimize human performance, address social determinants of health, and predict better outcomes across systems. Their site references patient/client portals, counseling and consulting capabilities, leadership, partnerships, NAICS/CAGE identifiers and services for both clinical care and systems-level implementation.
🔥 17 hours ago
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201 - 500 employees
Founded 2011
🏥 Healthcare
💼 Consulting
🏛️ Government
Healthcare • Consulting • Government
Revelations Counseling & Consulting is a provider of licensed counseling services and organizational consulting that bridges mental healthcare with system-level whole-health solutions. The company delivers competent, compassionate counseling to individuals, families and offers consulting for commercial and government entities to optimize human performance, address social determinants of health, and predict better outcomes across systems. Their site references patient/client portals, counseling and consulting capabilities, leadership, partnerships, NAICS/CAGE identifiers and services for both clinical care and systems-level implementation.
• Provide specialized, telephonic, one-on-one coaching to facilitate and support callers’ transitions between psychological health care providers or initiation of psychological health care treatment • Encourage continued engagement with psychological health care and promote callers’ participation in their care seeking and maintenance • Use motivational interviewing, barrier identification, task planning, information sharing, and caller education during regular telephonic contact • Use de-escalation techniques when necessary to ensure a positive provider experience • Maintain accurate documentation of interactions to inform future support strategies • Stay updated on platform features and product changes to provide accurate support • Identify, track, report, and resolve calls and issues in a timely manner • Maintain comprehensive tracking and documentation of identified issues through completion • Perform other duties assigned commensurate with education and experience • Maintain regular and reliable attendance
• Actively Licensed Mental Health Professional (social work, psychology, marriage and family therapy, behavioral health counseling) • Master’s Degree • At least 3 years’ experience delivering face-to-face health care • Demonstrated clinical experience in triage, care management, motivational interviewing, and crisis counseling • U.S. Citizen • Able to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation • Technologically literate and experienced in navigating multiple screens or web browsers at one time • Proven ability to work independently in a remote work environment • Fluent in English (oral and written) • Proficient data entry skills • Ability to resolve problems involving complex concepts, policies, and procedures • Ability to de-escalate situations and deliver excellent customer service under pressure • Ability to utilize motivational interviewing techniques • Ability to solve problems through systematic analysis of processes with sound judgment • Ability to organize people or tasks, adjust to priorities, and learn systems within time constraints • Ability to prioritize and manage actions in a high-volume, high-stress environment • Ability to manage large amounts of complex information • Ability to function in a fast-paced environment with multiple activities occurring simultaneously • Customer-focused behavior, listening skills, professionalism, patience, respect, and empathy • Resiliency and adaptability across a variety of situations and individuals • Ability to control the pace and flow of a call/inquiry and manage call time effectively • Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the internet, and other departmental software applications • Ability to cover any work shift as required
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