Manager, Client Success

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🔥 57 minutes ago

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revology

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

revology is a tech-enabled Revenue Cycle Management firm built by a team of experienced revenue cycle professionals. Our team has collectively run all aspects of provider-side revenue cycle for more than 130 health systems, managing $6 billion in annual accounts receivable. We focus on optimizing the revenue cycle process, utilizing smart technology to alleviate the complexities and inefficiencies faced by health systems, thereby enabling them to collect more cash efficiently. Our company embodies a values-driven culture, prioritizing service and collaboration, aiming to enhance the overall healthcare revenue collection process.

📋 Description

• Serve as the account owner for assigned clients by being the Voice of the Customer and lead change agent. • Champion the client journey from go-live readiness to ongoing maintenance, serving as the primary owner of ensuring revenue cycle best practice workflows, KPIs, and service standards are in place. • Lead regular business reviews (QBRs), performance reporting, and strategic planning sessions for various levels of revenue cycle leadership. • Partner with the Product and Client Reporting teams to monitor usage and performance metrics that drive product engagement and identify enhancement opportunities. • Conduct workflow assessments using revenue cycle expertise and Auxo to recommend best practice strategies. • Track contract performance and support renewal and expansion opportunities. • Comply with and hold with utmost regard all compliance requirements to protect patient privacy and confidentiality. • Stay curious, kind and contribute positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.

🎯 Requirements

• Bachelor’s degree in business, healthcare administration, or equivalent experience. • 5+ years of healthcare consulting, management, or leadership experience with a focus on revenue cycle management, ideally within a SaaS or technology‑enabled services environment. • Strong understanding of front‑end, middle, and back‑end revenue cycle operations, with the ability to interpret performance metrics into clear, actionable recommendations. • Effective communicator who can simplify complex technical and operational concepts, build trust with clients at multiple levels, and lead cross-functional teams through change. • Proven problem‑solver with the ability to identify risks, analyze trends, and support product adoption. • Technical curiosity and comfort learning system capabilities, data flows, integrations, and CRM tools (Salesforce preferred) • Experience with healthcare SaaS platforms, multiple EHR/Patient Account Platforms a plus.

🏖️ Benefits

• equal opportunity employer • inclusive environment • encourage unique perspectives • support for women, people of color, individuals with disabilities, and LGBTQIA+ community