Senior Customer Service Representative

🕒 5 days ago

🎰 Nevada, Texas – Remote

🎰 Nevada – Remote 🤠 Texas – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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REVOLVE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🛍️ eCommerce

🛒 Retail

👗 Fashion

💰 Private equity on 2014-03

eCommerce • Retail • Fashion

REVOLVE is an online fashion retailer and e-commerce marketplace focused on women's and men's apparel, accessories, shoes, beauty, and lifestyle products. The company's website showcases new arrivals, designer brands, curated trend categories (e. g. , 'The Cotton Shop', 'Vacay', 'Bridal'), a loyalty program, mobile apps, and a sister luxury site (FWRD). REVOLVE provides customer care (chat, phone, email), promotional offers, and ships internationally (site shows Czech Republic localized content). It emphasizes trend-driven merchandising, influencer and social media marketing, and operates sale and curated editorial sections. REVOLVE is part of Eminent, Inc. (a Revolve Group company) and targets online retail consumers with fashion and beauty products.

📋 Description

• Answering inbound telephone calls and providing excellent customer support • Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Follow up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction • Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy • Answering questions and helping customer service representatives who need assistance • Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

🎯 Requirements

• Experience with Microsoft word and excel • High School Diploma • Type 50+ words per minute • 1+ years in Customer Service, help desk or call center experience preferred • Type 60+ words per minute preferred • Working knowledge of website navigation

🏖️ Benefits

• Required equipment will be provided