Senior Field Service Engineer

🔥 4 minutes ago

🏖️ New Jersey, Maryland, +2 more states – Remote

🏖️ New Jersey – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $78k - $104k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Provide advanced technical customer service for MLD and RRD products, including troubleshooting, diagnostics, and resolution support • Support installation, qualification, preventive maintenance, and service activities in the field as needed • Translate customer issues into clear, actionable updates for internal teams to drive timely fixes and continuous improvement • Travel throughout the Philadelphia and greater PA/NJ and MD/DC territory (approximately 80% travel), with some overnight possibilities based on customer needs • Maintain accurate service documentation, follow defined processes, and help ensure a high-quality customer experience

🎯 Requirements

• Bachelor’s degree in Engineering, Life Sciences, Biomedical Sciences, or STEM Field • 5+ years of experience in technical customer service, field service engineering, technical support, or related customer-facing service role in a laboratory, life science, or regulated technology environment • Strong troubleshooting skills with the ability to work methodically from customer symptoms to root cause, using documented procedures and tools

🏖️ Benefits

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan