Customer Care Manager

🔥 0 minutes ago

🦌 Connecticut, Illinois, +1 more states – Remote

🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote

💵 $95.2k - $126.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Reworld Waste

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Waste Management • Sustainability • Environmental Services

Reworld Waste is a company dedicated to providing sustainable waste solutions without compromise. They partner with businesses and communities to transform complex waste challenges into positive environmental impacts, promoting a circular economy. Their services include zero waste-to-landfill solutions, wastewater recycling, hazardous waste treatment, and resource reuse, helping businesses minimize risks and maximize value through innovative waste management strategies.

📋 Description

• Hire, train & develop customer service personnel across all MPF locations • Complete yearly reviews and develop goals for personnel to support the company, region, and department • Establish standard job descriptions and roles and responsibilities for all Client Services positions • Work with Sr Director, Customer Care in defining a strategy to reorganize the Customer Service Department • Achieve budgeted revenue targets related to assigned book of customers • Mentor and manage Account Managers in achieving individual revenue quotas • Grow and foster a Customer First Culture: provide timely, reliable, accurate information and documentation to our customer base • Champion Customer Service commitment to same day response for all internal/external customer inquiries • Train and coach customer service representatives to ensure quality and standardization of roles, responsibilities, system utilization and overall service delivery • Build on-call scheduling function including definition and measurement of KPIs • Participate in client review meetings and sales presentations as required

🎯 Requirements

• High School Diploma / GED required • 3-5 years of experience in Client Services • Extensive leadership and team building skills • Experience in project management • Must exercise good judgement and problem-solving skills • Demonstrate attention to detail and time management • Ability to analyze information and suggest improvements • Proficient in Microsoft Office, specifically Outlook, Word, and Excel • Excellent written and verbal communication skills

🏖️ Benefits

• Competitive compensation and benefits packages • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities