Field Representative II, Field Services Support

Job not on LinkedIn

🔥 5 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Service and repair a variety of company products and systems at customer locations within a specific geographic area • Achieve expected productivity levels for the assigned workload and experience level • Manage territory, inventory, and customer relationships • Demonstrate technical and customer relationship expertise • Drive revenue-generating opportunities through supply, contract sales, network support contract, equipment, and print assessment leads • Perform diagnostics, installation, removal, retrofits, troubleshooting, and repairs on assigned equipment • Perform Basic Connected installations, set up IP addresses, download printer drivers, and train customers on printing functions • Troubleshoot and repair or replace components on black-and-white, color, and multifunctional devices • Complete technical training on new equipment as assigned • Execute territory management and call-handling procedures • Work with sales partners to maximize equipment leads and upgrade opportunities • Maintain and accurately manage parts inventory and car stock inventory • Follow territory backup plans and complete administrative tasks accurately and on time • Interact with customers to determine service needs and ensure customer satisfaction • Provide technical assistance to less experienced technicians • Maintain professional relationships with customers and company personnel • Communicate daily with the service call center, parts department, and Field Technology Service Manager • Perform other duties as assigned

🎯 Requirements

• Journeyman-level technical knowledge typically gained through completion of technical school and 2+ years of related experience • Valid state driver's license • Minimum level of auto insurance coverage per company policy • Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency • Methodical approach to resolving problems • Strong interpersonal and verbal communication skills • Excellent customer service skills, including ability to follow up to ensure closure of issues • Ability to read and comprehend written technical information, including technical manuals, parts books, and relevant publications • Working knowledge and application of PCs and associated software applications • Ability to travel extensively by personal car while on company business • Ability to work in varied weather conditions • Ability to move objects on wheels weighing up to 400 pounds and lift and carry objects weighing up to 50 pounds • High dexterity and fine-motor skills for regular use of hand tools and electronic testing equipment

🏖️ Benefits

• Broad selection of medical, dental, life, and disability insurance options • Retirement Savings Plan (401K) • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Team member tuition assistance programs • Paid vacation time • Paid holidays annually • Other benefits supporting health, wellness, and ongoing personal and professional development