Field Specialist, Field Services Support

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Configure, install, troubleshoot, network, maintain, and train customers on a variety of products and services • Collect, measure, record, process, and analyze complex data to support service improvements • Seek volume-building and product/process upgrade opportunities to increase use of Ricoh equipment, supplies, and services • Assemble, adjust, maintain, and share expertise on products and equipment according to specifications and documentation • Serve as a team lead or coordinator when needed or directed • Provide customer training, equipment and workflow observation, and solution presentations • Promote Ricoh support functions and offerings and anticipate and manage customer needs • Maintain productive, professional relationships with customers and Ricoh personnel • Manage workload, response times, repair times, quality objectives, cost-control metrics, call handling, and field service procedures • Complete administrative tasks, logs, processes, reports, and time/activity tracking accurately and timely • Maintain assigned car stock and/or customer on-site inventory • Achieve expected productivity levels and participate in Ricoh Extra Value program opportunities • Perform other duties as assigned

🎯 Requirements

• Requires a valid state driver's license and minimum auto insurance coverage per Ricoh policy for positions entailing extensive use of a personal car on company business • Requires high school diploma • Completed classes and experience involving computers, electronics, mechanics, basic networking, basic connectivity, and printing software applications are desired • Meets the requirements in the Technology Services Training Role Inventory and Certification Program for the assigned role • Proficient familiarity with Microsoft Office applications, computers, mobile technology, and associated applications and/or systems • Goal oriented, self-motivated, and committed to ongoing self-development and development of others • Excellent multitasking, prioritizing, organizational, interpersonal, and verbal communication skills • Ability to identify problems and opportunities and develop solutions • Ability to handle highly confidential information • Ability to overcome technical, customer, and logistical obstacles • Extensive daily travel between customer locations, including possible travel by foot and work outdoors in varied weather conditions • Occasional overnight travel may be required • Ability to move objects on wheels up to 400 pounds and lift and carry objects up to 50 pounds • Ability to perform frequent stooping, bending, squatting, kneeling, ladder use, and basic hand-tool tasks • Shift work, overtime, standby, and/or on-call may be required

🏖️ Benefits

• Broad selection of medical, dental, life, and disability insurance options • Retirement Savings Plan (401K) • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Team member tuition assistance programs • Paid vacation time • Paid holidays annually • Other benefits supporting health, wellness, and ongoing personal and professional development