Field Specialist I – Advanced CIP

Job not on LinkedIn

🔥 17 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $56.4k - $76.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Configure, install, troubleshoot, network, maintain, and train customers on Ricoh products and services • Provide consultative and strategic support for complex product and recurring issues • Lead technical problem-solving and knowledge-sharing efforts • Identify volume-building opportunities that increase utilization of Ricoh equipment, supplies, and services • Assemble, adjust, maintain, and explain products and equipment operations according to specifications and documentation • Promote Ricoh support functions and offerings and manage customer needs • Manage personal schedules and assist with multiple solutions and schedules • Maintain productive relationships with customers and Ricoh personnel • Execute workload management and field call-handling procedures • Provide customer training, observe equipment and workflows, and present improved methods and solutions • Meet response-time, repair-time, quality, productivity, and cost-control objectives • Complete administrative tasks, logs, processes, reports, and time/activity tracking • Maintain assigned car stock and/or customer on-site inventory • Participate in Ricoh Extra Value program opportunities and bill accordingly • Perform other duties as assigned

🎯 Requirements

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions involving extensive use of a personal vehicle while conducting company business • Requires a high school diploma • Coursework and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software applications are preferred • Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role • Advanced proficiency with Microsoft Office applications, computers, mobile technology, and associated applications and/or systems • Advanced multitasking and prioritization skills • Ability to identify problems and opportunities and develop effective solutions • Strong organizational, interpersonal, and verbal communication skills • Ability to handle highly confidential information • Ability to avoid and resolve conflict effectively • Goal-oriented, self-motivated, and committed to ongoing self-development and development of others • Ability to travel extensively daily between customer locations, including travel by foot and outdoor work in varied weather conditions • Occasional overnight travel may be required • Ability to move wheeled objects up to 400 pounds and lift/carry objects up to 50 pounds • Ability to perform frequent stooping, bending, squatting, kneeling, ladder use, and regular use of calculators, keyboards, and hand tools • Shift work, overtime, standby, and/or on-call responsibilities may be required

🏖️ Benefits

• Medical, dental, life, and disability insurance options • Retirement Savings Plan (401K) • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Team member tuition assistance programs • Paid vacation time • Paid holidays annually • Other benefits supporting health, wellness, and personal and professional development