Field Specialist I – Advanced

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🕒 June 15

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $32 - $37 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

🏢 Enterprise

⚡ Productivity

🔒 Cybersecurity

Enterprise • Productivity • Cloud & Infrastructure • Cybersecurity

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Maintains and supports configuration of workstations, laptops, peripheral hardware, and printers. • Responsible for creation and installation of computer image, which includes the operating systems and applications for all workstation and laptops. • Maintains and supports software on user's home PC's and laptops to enable successful remote access to the client's network and applications. • Provides quality customer service to all staff and clients including direct end-user assistance in support of the Help Desk. • Performs duties of a Liaison with hardware and software manufacturers to resolve issues. • Performs operational troubleshooting and support for Microsoft Windows Operating system. • Performs operational troubleshooting and support for Windows server and Virtualization solutions (VMware and Microsoft). • Performs operational and communication support to troubleshoot and configuration for backbone equipment servicing including switches, routers, firewalls and advanced routing. • Researches and recommends enhancements to the system to better serve the needs of the organization, determined through the direction of management. • Take the lead on projects assigned, following work plans and meeting deadlines as outlined for the project. • Responsible for proper installation, configuration, documentation, and operation of workstation virus protection software. • Participates in floor support for major system changes, rollout of new software, hardware, and system enhancements developed by the organization. • Performs the duties of a Liaison with other IT groups to research, test, deploy, document, and upgrade new and existing hardware and software. • Provide desk side support on escalated issues, as necessary. • Works closely with IT staff to use and share knowledge and encourage open communication. • Responsible for communication, coordination, & back up of other Help Desk members. • Interface with customer information technology organizations to resolve configuration problems. • Maintain their technical certifications, as well as obtain the expertise and knowledge on product & solution training specific to the needs of their function. • Provide comprehensive technical support on advanced technologies in the IT equipment environment and can assist in the development and delivery of technology and skills development seminars. • Performs other duties as assigned.

🎯 Requirements

• Industry Certifications – A+, Net+, Security+ (Microsoft 2012 certifications and VMware certifications preferred) • IT Readiness Training - Server Management, Workstation Management, Advanced Server Support MX, Advanced Server Support AD, UTM Management, VOIP • Smart Hands Curriculum (36.5 hrs) • Requires strong computer /application competencies • Automated call routing • 4-year degree or equivalent experience • 2 – 4 years of Field Service experience is strongly preferred • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy

🏖️ Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually. • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.