Manager II, Global Programs

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

🏢 Enterprise

⚡ Productivity

🔒 Cybersecurity

Enterprise • Productivity • Cloud & Infrastructure • Cybersecurity

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Responsible for the planning and delivery of all aspects of contracted Global Program including resources, budget, timelines and customer satisfaction for assigned program in compliance with GPMO standards • Global Single Point of Contact (SPOC) for implementation matters internally and for the customer (for assigned program including MDS project) • Manages and controls the Global Program through an appropriate communication with all Regional Program Managers (RPgMs) Ensures assignment of RPgM of applicable regions • Primary resource for escalation and tracking/accountability of Global Program to ensure timely resolution of related issues • Creates the Global Master Project Plan for implementation from regional and local project plans • Escalate requirements for project and service delivery management resources in larger markets/Opco's to ensure proper contract delivery • Coordinate assignment of necessary resources to perform Global Program / Project activities. Ensure assignment of local project resources • Responsible for monitoring the cost for deployment and managing cost • Responsible for identification and management of all the risks under the Global Program • SPOC for all assigned project activities • Provides leadership, guidance and directs activities of regional and OpCo and Technical Project Managers and project personnel • Reviews contracts and SOWs to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project • Accountable and responsible to ensure project brief and direction is understood by internal and external stakeholders • Responsible for central planning throughout all phases of a project lifecycle • Responsible for central kick-offs, both internal and external. Participates in regional (global regions) kickoffs and occasionally OpCo (country) kickoffs • Develop and maintain Gantt charts and project management plan for each assigned account • Posts documentation in GEMSTAR Projects portal. • Coordinate engagement with 3rd party solution providers to support customer implementations • Responsible for all central project reporting towards internal and external stakeholders • Responsible for project sign off and transition to steady state operations • Provides feedback to functional management on project personnel to assist in performance evaluations • Ensures lessons learned are communicated back to the Global Project Management Office and Operations teams. • Regularly contribute to GPMO standards processes and improvement activities. • Participate in sales calls, executive presentations, and customer events where applicable

🎯 Requirements

• College degree or equivalent • Eight to ten years management experience required with four to five years of that experience directly related to project management. • Minimum 4 years of global account experience with other global (RGSx regions) and OpCos • PMP certification or ability to sit for the exam is required; additional Program Management Professional (PgMP) certification and PRINCE2 certification is preferred • The position will require frequent travel including occasional international travel.

🏖️ Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.