Global Key Account Manager – Hyperscale Solutions

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Rittal North America LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

🏢 Enterprise

🔧 Hardware

⚡ Energy

Enterprise • Hardware • Energy

Rittal North America LLC is a company that provides a wide range of industrial and IT infrastructure solutions. They specialize in enclosures, power distribution, climate control, and IT infrastructure, aiming to boost efficiency and provide robust solutions for various industries, including energy, food and beverage, retail, logistics, and automotive. Rittal also offers modular cooling distribution units suitable for AI and data centers, exemplifying their focus on sustainability and energy efficiency. Their comprehensive product portfolio is designed to enhance productivity and protect the environment, with a significant emphasis on automation and IT security solutions.

📋 Description

• Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships. • Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets. • Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations. • Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified. • Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs. • Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation. • Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams. • Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue. • Prepare and deliver tailored product and solution presentations and proposals. • Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship. • Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership. • Share market intelligence and strategic insights with leadership to improve commercial and product decisions. • Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns. • Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.

🎯 Requirements

• Bachelor's degree required, engineering, business management, marketing, or a related field preferred. • Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors. • Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth. • Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization. • Solid analytical and problem-solving skills with attention to detail. • Excellent verbal and written communication and presentation skills. • Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent). • Global account management or cross-regional experience is a plus.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development