RAS Service Coordinator

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Rittal North America LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

🏢 Enterprise

🔧 Hardware

⚡ Energy

Enterprise • Hardware • Energy

Rittal North America LLC is a company that provides a wide range of industrial and IT infrastructure solutions. They specialize in enclosures, power distribution, climate control, and IT infrastructure, aiming to boost efficiency and provide robust solutions for various industries, including energy, food and beverage, retail, logistics, and automotive. Rittal also offers modular cooling distribution units suitable for AI and data centers, exemplifying their focus on sustainability and energy efficiency. Their comprehensive product portfolio is designed to enhance productivity and protect the environment, with a significant emphasis on automation and IT security solutions.

📋 Description

• Coordinate and schedule field service technicians to ensure timely resolution of client issues related to RAS. • Communicate clearly with customers regarding service appointments, status updates, and problem resolution. • Track and document all service activities, ensuring accurate records for reporting and billing. • Manage and prioritize service tickets to meet client expectations and SLA requirements. • Collaborate with inventory and parts management to ensure technicians have necessary tools and parts. • Monitor and report on service performance metrics, identifying areas for improvement. • Liaise with technical support and other departments to resolve complex issues swiftly. • Ensure all field operations comply with safety standards and company policies. • Provide administrative support, including preparing reports, scheduling, and documentation.

🎯 Requirements

• Prior experience in field service coordination or technical support preferred. • Strong organizational and time-management skills. • Excellent communication and interpersonal abilities. • Ability to prioritize tasks in a fast-paced environment. • Knowledge of RAS technologies or related systems is a plus. • Proficiency in service management or scheduling software.

🏖️ Benefits

• Health insurance • Paid time off • Flexible working arrangements