Hardware Deployment Manager

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Robotic Assistance Devices

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🔐 Security

Artificial Intelligence • Security • Robotics

Robotic Assistance Devices is a subsidiary of Artificial Intelligence Technology Solutions, Inc. , focused on delivering AI-based security and safety solutions. The company offers a comprehensive suite of robotic devices, software, and services designed to improve security measures for enterprises while reducing dependency on human personnel and traditional systems. Their products, including robotic devices like ROSA, RIO, and RADDOG, are designed for applications such as surveillance, access control, and monitoring, providing autonomous, cost-effective security solutions.

📋 Description

• Ensure all hardware is installed according to RAD standards, verifying correct placement, coverage, orientation, secure mounting, physical safety, power, cabling, network connectivity, and environmental suitability. • Validate device labeling, IDs, and configuration details, and perform final quality checks before considering an installation complete. • Confirm devices are powered on, network-connected, and correctly identified in RAD systems before handoff. • Provide complete handoff documentation to the software team, including device IDs, locations, site photos, network details, and any known constraints or open items. • Explicitly notify the software team when hardware is ready for configuration — a deployment isn't "complete" until the software team confirms readiness. • Treat every hardware issue as urgent once identified: create a ticket immediately, assign clear ownership, and track it actively to resolution. • Coordinate quickly with technicians, vendors, and internal teams to resolve issues. • Validate performance after resolution — not just "fixed on paper." • Build and maintain a trusted network of local technicians in each deployment region. • Ensure technicians are trained on RAD standards, can execute installs correctly the first time, and respond quickly and professionally when issues arise. • Actively manage technician performance — retraining when possible, replacing when necessary — and prioritize reliability and consistency over lowest cost. • Track all active and upcoming deployments, along with issue tracking, in a centralized system. • Clearly define scope, timelines, dependencies, and owners for each project. • Coordinate schedules across multiple clients, sites, and technicians, and proactively identify conflicts, risks, and capacity constraints. • Set clear client expectations around installation and service timelines, site readiness requirements, and what will happen during install or service visits. • Communicate proactively about delays, changes, or issues discovered on-site, along with next steps and resolution plans. • Confirm completion and readiness with the client before closing out a deployment.

🎯 Requirements

• Strong mechanical aptitude and hands-on experience with physical hardware deployment • Experience coordinating field technicians or vendors, ideally across multiple regions • Comfort with project management across multiple overlapping deployments • A proactive communicator who follows up without being asked and keeps clients informed • Strong organizational skills and the ability to stay on top of details under load • Electrical engineering knowledge is a plus, but not required

🏖️ Benefits

• Eligible to participate in RAD's comprehensive Group Benefits Plan starting the first day of the month following your hire date, including: • Medical: Base PPO option 100% employer-paid for the employee, 50% employer-paid for dependents ("buy-up" options also available) • Life Insurance • Short-Term Disability Insurance • Long-Term Disability Insurance • Employee Assistance Program • Eligible for stock and/or option awards based on tenure and performance