Patient Foundation Navigator, Southern Stars – Northeast Region

Job not on LinkedIn

🔥 5 minutes ago

🐊 Florida, Ohio – Remote

🐊 Florida – Remote 🏈 Ohio – Remote

💵 $75.2k - $139.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Roche

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 $5G Post IPO equity on 2021-09

Healthcare • Consulting • Food & Beverage

Roche is a global, research-driven healthcare company that discovers, develops and provides pharmaceuticals, diagnostics and digital health solutions to improve patient outcomes and advance medical science. With integrated strengths in pharmaceutical R&D and diagnostic testing, Roche focuses on early detection, targeted therapies and innovation (including AI-driven tools) to prevent, halt and cure disease across areas like oncology, neurology and other complex conditions. The company also engages with investors, partners and healthcare systems worldwide to deliver sustainable, science-based solutions.

📋 Description

• Assist patients and providers in enrollment and evaluate patient eligibility across key criteria • Coordinate delivery of product and partner with the PX delivery organization to resolve simple Patient Assistance Program cases • Serve as the primary point of contact for patients facing complex challenges, including navigation through diversion programs • Coordinate across patients, healthcare providers, specialty pharmacies, sites of care, payers, and internal teams to resolve barriers to care • Provide customer-focused support on escalations and exception-based cases, applying independent judgment within compliance guardrails • Address patient inquiries with critical thinking, provide education aligned to program design, and support patients through eligibility or product-related transitions • Utilize digital tools, patient insights, and key performance metrics to optimize outcomes • Screen for and report potentially reportable events, support product launches and line extensions, and leverage patient feedback to improve experiences • Achieve defined Genentech Patient Foundation performance metrics while maintaining program integrity and independence

🎯 Requirements

• Bachelor's degree or equivalent healthcare experience • 3+ years of healthcare access experience with demonstrated ability to learn and apply healthcare access principles • Exceptional attention to detail, critical thinking, and analytical skills with proven ability to communicate effectively • Strong independent decision-making and problem-solving skills to find creative solutions in unexpected situations, often with no guiding SOPs or processes • High degree of empathy with a passion for supporting patients navigating access to medicines; consumer and patient-service orientation • Demonstrated ability to work in a digital-first environment and manage competing priorities under pressure • Prior experience managing complex specialty therapeutics (oncology, rare disease, or biologics) in patient services, access, or hub environments • Proven track record applying critical thinking and empathetic communication to resolve high-friction patient access scenarios • Familiarity with tracking and driving key operational metrics such as Patient Satisfaction Scores • Experience navigating healthcare ecosystems including insurance coverage, prior authorizations, specialty pharmacy, and financial assistance programs • Bilingual in English / Fluent in Spanish (preferred)

🏖️ Benefits

• A discretionary annual bonus may be available based on individual and Company performance • Benefits detailed at the link provided below