
10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
📚 Education
Healthcare • Healthcare Insurance • Education
Rochester Regional Health is an integrated health services organization serving the people of Western New York. It operates multiple hospitals and healthcare facilities, providing a wide range of healthcare services, including emergency care, primary care, specialty clinics, and urgent care. The organization is committed to medical education and research, offering training programs, residencies, and clinical trials. Rochester Regional Health focuses on comprehensive care with emphasis on treating patients respectfully and meeting their diverse medical needs across all stages of life.
🕒 October 30
🗽 New York – Remote
💵 $65k - $90k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧐 Analyst
🚫👨🎓 No degree required
👻 Ghost score 10%
Where this job comes from
Posted on Rochester Regional Health's careers page, not through a job board
First seen by Remote Rocketship October 30

10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
📚 Education
Healthcare • Healthcare Insurance • Education
Rochester Regional Health is an integrated health services organization serving the people of Western New York. It operates multiple hospitals and healthcare facilities, providing a wide range of healthcare services, including emergency care, primary care, specialty clinics, and urgent care. The organization is committed to medical education and research, offering training programs, residencies, and clinical trials. Rochester Regional Health focuses on comprehensive care with emphasis on treating patients respectfully and meeting their diverse medical needs across all stages of life.
• Provide day-to-day technical support to EHR end-users, troubleshoot issues, answer questions, and resolve system errors • Log, track, document, and manage support requests through the service management system • Escalate issues and engage appropriate resources • Perform software updates, patches, upgrades, and routine maintenance • Participate in on-call rotations for critical after-hours system issues • Test and validate system changes, enhancements, and upgrades under change management processes • Support EHR implementation projects, system upgrades, and related initiatives • Configure and customize EHR systems for healthcare provider workflows • Document build decisions and configuration changes • Participate in workflow discovery sessions and cross-functional project teams • Assist with end-user training materials and sessions • Support go-live activations and provide at-the-elbow assistance • Engage with EHR vendor support, monitor release notes, and attend user group sessions • Maintain documentation of configurations, user procedures, and support issues • Build relationships with clinical and operational stakeholders • Handle protected health information in compliance with HIPAA and organizational privacy and security policies
• 0–2 years of experience in Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or a related role involving application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support • Epic certifications required within six months of hire • Excellent analytical, organization, and verbal communication skills • Ability to work independently and within teams • Ability to solve problems and respond effectively to customer needs • Working knowledge of healthcare workflows, terminology, and business processes • Proficiency in Microsoft 365 or equivalent productivity tools • Associate or bachelor's degree in Computer Science, healthcare, or a related field preferred • Ability to handle protected health information in accordance with HIPAA regulations and organizational data privacy and security policies • Must complete required compliance training and adhere to information security standards
• Full-time, day-shift schedule, Monday to Friday, 8 am–4:00 pm • On-call rotation of one week on and six weeks off • Epic certifications required within six months of hire • Eligible for additional pay components (unspecified)
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