Business System Consultant

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Roc Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

Cybersecurity • Enterprise • B2B

Roc Technologies is a UK-based managed services and IT consultancy that designs, builds and operates secure, high-performance network and cloud infrastructure for public and private sector organisations. It offers networking transformation (physical cabling, AI-driven wireless, SASE), cloud modernisation and cloud security, cyber consulting and incident management, penetration testing and vulnerability management, managed SOC and managed services, and hyperautomation and professional services to help organisations modernise and secure their IT estates.

📋 Description

• Supporting customers across BPM, workflow and document management platforms. • Assisting with system administration, configuration, maintenance and upgrades. • Investigating and resolving application and system issues. • Supporting platform migration projects, including testing and validation activities. • Creating reports, dashboards and data extracts using SQL, Power BI and other reporting tools where required. • Participating in customer meetings, workshops and technical discussions. • Maintaining support documentation, knowledge articles and configuration records. • Working with internal teams, software vendors and implementation partners to deliver high-quality services. • Contributing to service improvements and customer success initiatives.

🎯 Requirements

• Essential Experience in an IT support, application support, service desk, technical analyst or similar role. • Strong problem-solving and analytical skills. • Good communication and customer service skills. • Experience working with business applications or enterprise software. • Strong attention to detail. • Comfortable using Microsoft Office applications, including Excel. • Ability to follow documented processes and procedures. • A willingness to learn new technologies and develop technical skills. • Desirable Knowledge of BPM, workflow, process mapping or document management systems. • Experience with SQL, databases or reporting tools. • Experience using Power BI or similar dashboarding tools. • Understanding of cloud and on-premise software environments. • Experience supporting software testing, upgrades or migrations. • Experience working with external customers or stakeholders.

🏖️ Benefits

• Professional development • Flexible work arrangements