Customer Support Specialist – Bilingual, Spanish

🕒 October 16

🇨🇦 Canada – Remote

💵 $50k - $57.5k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Roofr

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $12M Series A on 2022-09

SaaS • B2B • Marketplace

Roofr is a comprehensive software platform designed specifically for roofing businesses. It offers a suite of tools that streamline various aspects of roofing operations, including CRM, instant estimates, proposals, roof measurements, and integrated invoicing and payments. Roofr enables roofers to capture leads, create stunning proposals, manage job details, and order materials all from one platform. The software aims to improve efficiency, save time, and help roofing companies grow by consolidating multiple applications into one seamless workflow.

📋 Description

• Deliver high-quality customer support primarily via live phone and chat interactions in English and Spanish • Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions • Build deep product knowledge by staying current on evolving product features and enhancements • Track and update support tickets and activities in the CRM • Work closely with Sales, Customer Success, Onboarding, and Product teams • Bring innovation and creativity while balancing quality and efficiency • Continuously improve the customer experience and contribute to a world-class support experience

🎯 Requirements

• 1 - 3 years of bilingual customer support experience • Excellent communication and creative problem-solving skills • Experience interacting with a high daily volume of customers by phone, email, and chat • Bilingual in English and Spanish • Experience in a fast-paced startup environment is a plus • Experience with Intercom is a plus • Holiday coverage required as part of a rotating schedule • Partial weekend coverage may be requested based on team needs • Start times approximately 12 PM EST/9 AM PST to 1 PM EST/10 AM PST, with some flexibility based on team needs

🏖️ Benefits

• 1st week of employment is mandatory PTO • 1 Friday off per month • Company wide paid shutdown for the week between Christmas and New Years • Flexible time off • 100% employer-paid premiums for Extended Healthcare and Dental in Canada • RRSP/401k match • Generous Parental Leave policy • Annual company retreat with team building activities • Learning and development opportunities • Home office setup stipend • Internet and phone allowance • Remote first culture • Weekly Friday paydays

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