Senior Manager, Revenue Operations

🕒 July 16

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Roofr

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $12M Series A on 2022-09

SaaS • B2B • Marketplace

Roofr is a comprehensive software platform designed specifically for roofing businesses. It offers a suite of tools that streamline various aspects of roofing operations, including CRM, instant estimates, proposals, roof measurements, and integrated invoicing and payments. Roofr enables roofers to capture leads, create stunning proposals, manage job details, and order materials all from one platform. The software aims to improve efficiency, save time, and help roofing companies grow by consolidating multiple applications into one seamless workflow.

📋 Description

• Partner with Revenue leadership to develop and execute the Revenue Operations roadmap aligned with company objectives. • Identify operational bottlenecks and recommend scalable solutions that improve efficiency, forecasting accuracy, and revenue performance. • Act as a trusted advisor to Sales, Customer Success, Marketing, and Finance leaders. • Design, optimize, and continuously improve end-to-end GTM processes across lead management, sales, customer onboarding, renewals, and expansion. • Standardize workflows while balancing automation with an exceptional customer and employee experience. • Lead cross-functional process improvement initiatives that increase productivity and reduce manual effort. • Serve as the primary owner of the Revenue technology ecosystem, including HubSpot, Gong, Aircall, Sakari, Stripe, Guru, Hippo Video, etc. • Responsibilities include System administration, Workflow automation, Pipeline architecture, Integrations, User permissions, Data governance, Adoption strategy, and vendor relationship management. • Continuously evaluate new technologies and AI capabilities to improve team efficiency and scalability. • Develop executive dashboards and KPI reporting that provide actionable business insights. • Monitor and improve key GTM metrics including pipeline health, conversion rates, forecast accuracy, sales velocity, customer retention, and productivity. • Ensure data integrity across integrated systems and drive ongoing improvements in reporting accuracy. • Create scalable operational documentation and playbooks. • Lead, coach, and develop a high-performing Revenue Operations team, fostering accountability, growth, and operational excellence. • Partner with Revenue Enablement to ensure successful adoption of new systems and processes. • Collaborate with Finance on forecasting, planning, and revenue reporting. • Work closely with Marketing Operations and Customer Success Operations to optimize the customer lifecycle. • Lead cross-functional operational projects from discovery through implementation and change management.

🎯 Requirements

• 5+ years of Revenue Operations, Sales Operations, or GTM Operations experience within a high-growth SaaS organization. • 4+ years of people leadership experience, with a proven track record of building and developing high-performing teams. • Deep expertise in administering and optimizing HubSpot CRM, including Sales Hub and Marketing Hub. • Experience designing scalable operational processes supporting Sales, Customer Success, and Marketing. • Strong understanding of subscription SaaS business models and recurring revenue metrics. • Experience building executive dashboards and KPI reporting. • Proven ability to manage multiple integrated GTM systems and automation platforms. • Strong analytical skills with experience translating business challenges into operational solutions. • Excellent project management and change management capabilities. • Exceptional communication skills with the ability to influence stakeholders across all levels of the organization. • Comfortable working in a fast-paced, ambiguous startup environment.

🏖️ Benefits

• 1st week of employment is mandatory PTO! • 1 Friday off per month (we call those our laundry days!) • Company wide paid shutdown for the week between Christmas and New Years • Flexible time off • 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada • RRSP/401k match • Generous Parental Leave policy • Annual company retreat with great team building activities • Ample learning and development opportunities to continue growing your career • Home office setup stipend • Internet and phone allowance • Remote first culture • Weekly Friday paydays!