Director of UX

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🔥 4 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $115k - $130k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

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RouteSmart Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 40 years

🚗 Transport

🏢 Enterprise

☁️ SaaS

Transport • Enterprise • SaaS

RouteSmart Technologies is a company that specializes in providing advanced route optimization solutions across various industries. They focus on improving efficiency, safety, and customer satisfaction in operations such as waste collection, postal and local delivery, public works, utilities and field service, and newspaper delivery. Through innovative routing algorithms and a client-focused approach, RouteSmart helps clients reduce costs and enhance operational efficiency. Their technology tailors solutions for daily operations, addressing unique challenges like meter reading, route planning, and final mile delivery optimization. RouteSmart's solutions are used by clients globally to optimize millions of deliveries and operations effectively every day.

📋 Description

• Define and lead Routeware’s multi-year UX strategy across the product portfolio, with an explicit prioritization framework for where to invest first. • Drive convergence of visual language, interaction patterns, and information architecture across acquired and native products. • Build and own a scalable design system (components, tokens, patterns, accessibility primitives) usable by all product squads. • Establish UX, UI, and accessibility standards (WCAG 2.2 AA minimum) and the governance to keep them enforced as products evolve. • Operationalize UX inside our agile process: discovery, research, prototyping, validation, and release readiness — without becoming a bottleneck. • Define how PMs, engineers, and designers collaborate at each phase, including lightweight rituals like design reviews, critique, and handoff. • Directly manage and grow our existing UX designer. Mentor, develop, and unblock. Build the hiring plan and org design for the function as the team scales. • Establish scalable, lightweight research practices the team can run with: usability testing, journey mapping, and customer feedback synthesis. • Define and own UX-specific success metrics (task completion, time-to-value, usability scores, onboarding friction). Co-own product adoption and retention metrics with Product, and drive continuous UX improvement through experimentation. • Use AI tooling fluently to accelerate the team’s work — prototyping (Figma AI, v0, similar), research synthesis, content generation, and design QA.

🎯 Requirements

• 8+ years in UX, Product Design, or Human-Centered Design, with progressive scope and impact. • Experience leading or mentoring designers; comfortable as a player-coach with at least one direct report. • Demonstrated success building or significantly maturing a UX function — design system, research practice, or design ops — in a SaaS environment. • Strong portfolio showing systems thinking, multi-product or multi-platform work, and measurable UX outcomes. • Deep fluency across UX disciplines: research, IA, interaction design, accessibility (WCAG 2.1 AA), and usability testing. • Hands-on proficiency in Figma. • Working fluency with Jira, Confluence, and modern product analytics tools. • Track record using AI tools (Figma AI, v0, ChatGPT, research synthesis tools, etc.) to accelerate design workflows. • Excellent communication with both technical and executive audiences.

🏖️ Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) • Paid parental leave • Medical and Dependent FSA • 401K match • Unlimited PTO • Ten company holidays • 1 Volunteer day • Summer Friday's