Senior Account Specialist

🔥 2 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $74k - $115.5k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Act as the primary liaison between clients, internal stakeholders, and production teams • Establish and maintain excellent customer relationships through proactive communication • Manage multiple timelines and projects across various project-life-cycle stages • Apply workflow, digital asset management, problem-solving, workflow procedure, and quality-control knowledge • Analyze client-supplied data ingestion into existing templates • Lead day-to-day project management and optimization • Enter job specifications into job-management software and prioritize jobs • Attend and organize client, production, and project-management status meetings • Provide pre-production services and manage order-entry processes • Prepare accurate job instructions and communicate job-specific information • Monitor order progress, scheduling concerns, and requests for information or materials • Resolve and escalate production-related problems • Identify and facilitate continuous-improvement opportunities • Monitor page-production services and communicate performance to customers • Notify customers when pages and proofing cycles exceed agreed limits • Support customer retention, loyalty, account satisfaction, and service excellence

🎯 Requirements

• Bachelor’s degree in a related field or equivalent working experience • 5+ years of experience in project management or comparable experience with progressively expanding responsibilities • Background in the pre-media and/or print industry preferred • Excellent Mac computer skills • Ability to learn new programs and platforms • Ability to provide basic troubleshooting • Experience using continuous improvement tools to create and track metrics • Strong project management, organizational, and time-management skills • Proven track record with strong and effective client relationships and solution delivery • Superior written and verbal presentation and communication skills • Ability to manage multiple projects in a dynamic environment • Experience working with cross-functional teams internally and client-side • Ability to anticipate client needs and increase volume and profitability • Knowledge of Microsoft Office, including Excel, Word, and PowerPoint • Basic knowledge of Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat, is a plus but not required • Ability to work independently and manage high volumes of information during high-stress situations • Normal office hours with occasional after-hours work to meet deadlines • Successful completion of a pre-employment background and drug screen

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Disability insurance • 401(k) with company match • Life insurance • Voluntary supplemental insurance coverages • Parental leave • Adoption assistance • Tuition assistance • Employer/partner discounts • Potential bonus, commission, or incentive program participation