Customer Success Manager – Client Growth & Engagement

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RSI Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

📋 Compliance

🔐 Security

Cybersecurity • Compliance • Security

RSI Security is a leading cybersecurity and compliance provider based in the United States. The company specializes in helping organizations navigate complex compliance standards such as PCI DSS, HIPAA, GDPR, and more. They offer a wide range of services including cybersecurity risk assessments, virtual CISO consulting, penetration testing, cloud security, and incident response. RSI Security caters to various industries, including government, healthcare, finance, and technology, ensuring robust security frameworks and compliance management. As a trusted partner, RSI Security is dedicated to minimizing risk and safeguarding data for companies and institutions worldwide.

📋 Description

• Serve as the primary relationship contact for assigned client accounts throughout the engagement lifecycle. • Build and maintain strong working relationships with client stakeholders, including operational, technical, compliance, and executive contacts. • Monitor client engagement, communication cadence, and overall account health. • Maintain deep awareness of client goals, challenges, timelines, and evolving business needs. • Track client activity, milestones, and engagement trends across active accounts. • Proactively schedule and coordinate strategic client meetings, business reviews (QBRs), roadmap discussions, and follow-up conversations. • Partner with Sales, Customer Success, and Delivery teams to identify expansion, renewal, and cross-sell opportunities. • Facilitate consultative conversations related to additional services, framework expansion, renewals, and long-term engagement planning. • Maintain accurate account notes, stakeholder information, meeting records, and follow-up actions within internal systems (e.g., HubSpot, Monday.com). • Coordinate internally with Project Managers, Delivery Leads, Consultants, and Leadership to ensure total alignment on account activity. • Assist with onboarding transitions, engagement tracking, escalation coordination, and client follow-through. • Monitor key indicators of client satisfaction, engagement risks, communication gaps, and potential retention concerns. • Coordinate internal follow-up efforts when client responsiveness or project momentum declines. • Support client retention initiatives through proactive, empathetic communication.

🎯 Requirements

• Prior experience operating in a fast-paced professional services, SaaS, or cybersecurity/compliance consulting environment. • Comfort managing executive-level client relationships and coordinating cross-functional communication. • Experience supporting business growth conversations in a consultative, non-aggressive manner. • High attention to detail with experience utilizing CRMs and project management tools (e.g., HubSpot, Monday.com, Salesforce). • Exceptional proactive communication skills, high emotional intelligence (EQ), and active listening skills. • Comfortable utilizing AI and automation tools to enhance team performance and efficiency.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities